Action Yes No
Step 6
a Enter the Diagnostics menu, and then navigate to:
Printer diagnostics and adjustments > Sensor tests
b Find the sensor (Fuser exit).
Does the sensor status change while toggling the sensor?
Go to step 10. Go to step 7.
Step 7
a Remove the right cover. See “Right cover removal” on
page 420.
b Check the cable J60 on the controller board for proper
connection.
Is the cable properly connected?
Go to step 10. Go to step 8.
Step 8
Reseat the cable, and then perform a print test.
Does the problem remain?
Go to step 9. The problem is
solved.
Step 9
Replace the fuser. See
“Fuser removal” on page 452.
Does the problem remain?
Go to step 10. The problem is
solved.
Step 10
Check the transfer roller for damage.
Is the transfer roller free of damage?
Go to step 12. Go to step 11.
Step 11
Replace the transfer roller. See
“Transfer roller removal” on
page 447.
Does the problem remain?
Go to step 12. The problem is
solved.
4064
Diagnostics and troubleshooting
96
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