Imaging unit smart chip contact service check
Action Yes No
Step 1
a Make sure that the imaging unit is properly installed.
b Check if the imaging unit is supported. Replace with a supported
imaging unit if necessary.
Does the problem remain?
Go to step 2. The problem is solved.
Step 2
Check the cable JARW2 for proper connection to the controller board.
Is it properly connected?
Go to step 3. Reseat the cables.
Step 3
Check the imaging unit smart chip contact for damaged pins.
Is it free of damage?
Replace the controller
board. See
“Controller
board removal” on
page 187.
Replace the printer.
Toner smart chip compatibility service check
Action Yes No
Step 1
Verify if the toner cartridge is supported by this device.
Is the toner cartridge supported?
Go to step 3. Go to step 2.
Step 2
Insert a supported toner cartridge.
Does the error remain?
Go to step 3. The problem is solved.
Step 3
Update the firmware.
Note: Contact the next level of support for the correct firmware level.
Does the error remain?
Contact the next level
of support.
The problem is solved.
4514
Diagnostic information
80
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