Restoring the printer configuration after replacing the controller board
After replacing the controller board, make sure to restore the printer to the correct configuration to complete the
controller board replacement service. Use the Service Restore Tool to download the software bundle that contains the
factory settings and Embedded Solutions for the specific printer. After downloading the software bundle, flash the
printer settings and Embedded Solutions.
Note: The software bundle contains the latest version of the firmware, applications, and software licenses from the
Lexmark Virtual Solutions Center (VSC). The printer firmware may be at a different level from what was used before
replacing the controller board.
Using the Service Restore Tool
1
Go to https://cdp.lexmark.com/service-restore-tool/ to access the tool.
2 Log in using your Lexmark or partner login.
Note: If your login fails, then contact your next level of support.
3 Enter the printer serial number, and then submit the information.
Note: Verify that the serial number that appears on the verification screen is correct.
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Repair information
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