Printer/cartridge mismatch service check
Action Yes No
Step 1
Check if the toner cartridge is supported. Replace with a supported toner
cartridge if necessary.
Does the problem remain?
Go to step 2. The problem is solved.
Step 2
a Make sure the toner cartridge smart chip contact cable JARW1 is
properly connected to the controller board.
b Make sure the toner cartridge smart chip contact is free of debris.
c Check the toner cartridge smart chip contact for damaged pins.
Is it free of damage?
Go to step 3. Replace the toner
cartridge smart chip
contact. See
“Toner
cartridge smart chip
contact removal” on
page 188.
Step 3
Check if the firmware level matches the serial number.
Do they match?
Replace the controller
board. See
“Controller
board removal” on
page 187.
Reflash the firmware.
Flash full service check
Action Yes No
Step 1
Format the flash memory. Navigate to Settings > Print
Settings > Utilities, then select Format Flash.
Does the error remain?
Go to step 2. The problem is solved.
Step 2
Remove the installed memory, and then POR the machine.
Does the error remain?
Go to step 3. Replace the memory
card.
Step 3
Replace the controller board. See
“Controller board removal” on
page 187.
Does the error remain?
Contact the next level
of support.
The problem is solved.
4514
Diagnostic information
83
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