Lexmark MS621dn User Manual

B. Collecting the firmware logs (Fwdebug and logs.tar.gz) from the SE menu
Notes:
• Make sure that your printer is connected to a network or to a print server.
• Some printers are designed to restart automatically after a 9yy error. On these printers, you can retrieve
the secondary crash code information using the SE menu.
1 Open a web browser, type http://printer_IP_address/se, and then press Enter.
2 Click Logs Gzip Compressed.
Note: A logs.tar.gz file is saved to the Downloads folder. The file may take several minutes to save. You
may rename the file if a logs.tar.gz already exists in the Downloads folder.
3 E-mail the logs to your next level of support.
Note: To download the FWdebug log to a
flash
drive, see
“General SE” on page 150.
C. Collecting the settings from the Menu Settings Page
Note: The Menu Settings Page is
dierent
for each printer. For more information, see the User’s Guide. Your
next level of support will tell you which page they want to see.
Copying the Menu Settings Page from the Embedded Web Server (EWS)
Note: Make sure that your printer is connected to a network or to a print server.
1 Open a web browser, type http://printer_IP_address, and then press Enter.
2 Click Settings, and then select one of the settings pages from the links shown on the page.
3 Copy all the information, and then save it as a text
file.
4 E-mail the text
file
to your next level of support.
Printing the Menu Settings Page
1 From the home screen, navigate to:
Reports > Menu Settings Page
2 Print the Menu Settings Page, and then use Scan to E-mail to send it to your next level of support.
D. Collecting information from the user
Ask the user for information about the following:
• Print job being run
• Operating system being used
• Print driver being used
• Other information on what was happening when the 9yy error occurred
4600-830, -835, -895
Diagnostics and troubleshooting
131

Lexmark MS621dn Specifications

General

Display	LCD
Certification	ICES-003 Class B, BSMI Class B, VCCI Class B, US FDA, UL 60950-1, FCC Class B, cUL CAN / CSA-C22.2 60950-1, NOM, CB EN / IEC 60950-1 , CB EN / IEC 60825-1, CE DoC (EN 62301 Class B, EN 62311, CE EN / IEC 60950-1, CE EN / IEC 60825-1, EN 61000-3, EN 55022 Class B, EuP, EN 55024 , UL), EFTA (CE), KCC, CCC, CECP, CEL, C-tick DoC, UL-AR, KC mark, UL GS mark, EC1275, MET-I, ISO 532B, ECMA-370, TED, GOST -R, SII, TER
Product color	Anthracite, White
Built-in display	Yes
Display diagonal	2.4 \
Market positioning	Enterprise
Power consumption (off)	0.1 W
Power consumption (ready)	9.5 W
Power consumption (standby)	2.2 W
Power consumption (printing)	670 W
Energy Star Typical Electricity Consumption (TEC)	2.1 kWh/week
Print technology	Laser
Time to first page (black, normal)	6 s
Print speed (black, normal quality, A4/US Letter)	50 ppm
Duplex print speed (black, normal quality, A4/US Letter)	24 ppm
Printing colors	Black
Country of origin	China
Maximum duty cycle	175000 pages per month
Recommended duty cycle	2000 - 20000 pages per month
Number of print cartridges	1
Page description languages	Microsoft XPS, PCL 5e, PDF 1.7, PPDS, PostScript 3
Processor cores	2
Processor frequency	1000 MHz
Sound power level (standby)	14 dB
Sound pressure level (printing)	56 dB
Mac operating systems supported	Mac OS X 10.10 Yosemite, Mac OS X 10.11 El Capitan, Mac OS X 10.12 Sierra, Mac OS X 10.13 High Sierra, Mac OS X 10.14 Mojave, Mac OS X 10.6 Snow Leopard, Mac OS X 10.7 Lion, Mac OS X 10.8 Mountain Lion, Mac OS X 10.9 Mavericks
Linux operating systems supported	Fedora 23, Fedora 24, Fedora 25, Fedora 26, Fedora 27, Red Hat Enterprise Linux WS 6.0, Red Hat Enterprise Linux WS 7.0, Ubuntu 16.04, Ubuntu 16.10, Ubuntu 17.10, openSUSE 13.2, openSUSE 42.3
Other operating systems supported	Novell NetWare 5.x, Novell NetWare 6.x, Novell Open Enterprise Server, Novell Open Enterprise Server 11, Novell Open Enterprise Server 2
Server operating systems supported	SUSE Linux Enterprise Server 10, SUSE Linux Enterprise Server 11, SUSE Linux Enterprise Server 12
Windows operating systems supported	Windows 10, Windows 10 Education, Windows 10 Education x64, Windows 10 Enterprise, Windows 10 Enterprise x64, Windows 10 Home, Windows 10 Home x64, Windows 10 IOT Core, Windows 10 Pro, Windows 10 Pro x64, Windows 10 x64, Windows 7, Windows 7 Enterprise, Windows 7 Enterprise x64, Windows 7 Home Basic, Windows 7 Home Basic x64, Windows 7 Home Premium, Windows 7 Home Premium x64, Windows 7 Professional, Windows 7 Professional x64, Windows 7 Starter, Windows 7 Starter x64, Windows 7 Ultimate, Windows 7 Ultimate x64, Windows 7 x64, Windows 8, Windows 8 Enterprise, Windows 8 Enterprise x64, Windows 8 Pro, Windows 8 Pro x64, Windows 8 x64, Windows 8.1, Windows 8.1 Enterprise, Windows 8.1 Enterprise x64, Windows 8.1 Pro, Windows 8.1 Pro x64, Windows 8.1 x64
Total input capacity	650 sheets
Total output capacity	250 sheets
Maximum input capacity	2300 sheets
Maximum number of input trays	5
Envelopes sizes	7 3/4, 9, 10, DL
Paper tray media types	Card stock, Envelopes, Labels, Plain paper, Transparencies
Paper tray media weight	60 - 120 g/m²
Non-ISO print media sizes	Executive (184 x 267mm), Folio (media size), Legal (media size), Letter (media size), Oficio (media size), Statement (140 x 216mm), Universal
ISO A-series sizes (A0...A9)	A4, A5, A6
JIS B-series sizes (B0...B9)	B5
Multi-purpose tray media types	Envelopes, Plain paper, Transparencies
Maximum ISO A-series paper size	A4
Multi-Purpose Tray media weight	60 - 216 g/m²
Sustainability certificates	ENERGY STAR
Operating altitude	0 - 5000 m
Operating temperature (T-T)	10 - 32 °C
Operating relative humidity (H-H)	8 - 80 %
Package depth	470 mm
Package width	430 mm
Package height	422 mm
Package weight	17760 g
Cabling technology	10/100/1000Base-T(X)
Security algorithms	802.1x RADIUS, HTTPS, LEAP, MD5, MSCHAPv2, PEAP, SSH, SSL/TLS, TTLS
Ethernet LAN data rates	10, 100, 1000 Mbit/s
Mobile printing technologies	Apple AirPrint
Supported network protocols (IPv4)	TCP/IP IPv6, TCP/IP IPv4, AppleTalk, TCP, UDP
Cables included	AC
USB connector	USB Type-A / USB Type-B
Standard interfaces	Ethernet, USB 2.0
Optional connectivity	Wireless LAN
USB 2.0 ports quantity	USB 2.0 ports have a data transmission speed of 480 Mbps, and are backwards compatible with USB 1.1 ports. You can connect all kinds of peripheral devices to them.

Weight and Dimensions

Depth	374 mm
Width	399 mm
Height	303 mm