Action Yes No
Step 4
Replace the motor. See
“Pick/lift motor gearbox removal” on
page 232.
Does the problem remain?
Contact the next
level of support.
The problem is
solved.
242-244 paper jams
242 paper jam messages
Error code Description Action
242.26 Paper fed from tray 2 was picked but it never
reached the sensor (input).
See
“Optional tray sensor (tray x pass-through)
jam at leading edge service check” on
page 100.
242.31 Paper remains detected at the sensor (tray 2
pass-through) although the printer is idle. Tray 3
is the paper source.
See
“Optional tray sensor (tray x pass-through)
static jam service check” on page 99.
242.33 Paper fed from tray 3 never reached the sensor
(tray 2 pass-through).
See
“Optional tray sensor (tray x pass-through)
jam at leading edge service check” on
page 100.
242.35 Paper fed from tray 3 cleared the sensor (tray 2
pass-through) later than expected.
See
“Optional tray sensor (tray x pass-through)
jam at trailing edge service check” on
page 101.
242.37 Paper fed from tray 3 never cleared the sensor
(tray 2 pass-through).
242.41 Paper remains detected at the sensor (tray 2
pass-through) although the printer is idle. Tray 4
is the paper source.
See
“Optional tray sensor (tray x pass-through)
static jam service check” on page 99.
242.43 Paper fed from tray 4 never reached the sensor
(tray 2 pass-through).
See
“Optional tray sensor (tray x pass-through)
jam at leading edge service check” on
page 100.
242.45 Paper fed from tray 4 cleared the sensor (tray 2
pass-through) later than expected.
See
“Optional tray sensor (tray x pass-through)
jam at trailing edge service check” on
page 101.
242.47 Paper fed from tray 4 never cleared the sensor
(tray 2 pass-through).
242.82 The motor (tray 2 pick) has stalled. See
“Optional tray pick failure service check”
on page 101.
242.83 The motor (tray 2 pick) has stalled.
242.84 The motor (tray 2 pick) has stalled.
242.91 Paper remains detected at the sensor (tray 2
pass-through) after the printer is turned on.
See
“Optional tray sensor (tray x pass-through)
static jam service check” on page 99.
242.93 Paper never reached the sensor (tray 2 pass-
through). Paper source is undetermined.
See
“Optional tray sensor (tray x pass-through)
jam at leading edge service check” on
page 100.
4600-830, -835, -895
Diagnostics and troubleshooting
97
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