Action Yes No
Step 3
a Load paper from a fresh package.
Note: Paper absorbs moisture due to high humidity. Store
paper in its original wrapper until you are ready to use it.
b Print the document.
Do paper jams occur frequently?
Contact your
dealer. The problem is
solved.
Jammed pages are not reprinted
Action Yes No
a From the control panel, navigate to:
Settings > Device > Notifications > Jam Content Recovery
For non-touch-screen printer models, press
to navigate
through the settings.
b In the Jam Recovery menu, select On or Auto, and then apply
the changes.
c Print the document.
Are the jammed pages reprinted?
The problem is
solved.
Contact your
dealer.
Contacting your dealer
Before contacting your dealer, make sure to have the following information:
• Printer problem
• Error message
• Printer model type and serial number
Visit the place where you purchased your printer.
Troubleshooting 175
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