INCREASE THE PRINTER SCREEN TIMEOUT
If you are scanning cards to a network, then make sure that the printer screen timeout is set to 300 seconds. The
application scans and saves the cards to the network folder before the printer display returns to the ready state. You
cannot perform any subsequent scan jobs until all the scanned output are saved on the network folder.
Application does not send the file
Try one or more of the following:
MAKE SURE THAT THE PRINTER E‑MAIL SERVER SETTINGS ARE CONFIGURED CORRECTLY
For more information, see the printer User's Guide.
MAKE SURE THAT THE E‑MAIL ADDRESS IS CORRECT
MAKE SURE THAT THE PRINTER IS CONNECTED TO THE NETWORK
For more information, see the printer User’s Guide.
Printer cannot scan multiple cards
Try one or more of the following:
MAKE SURE THAT THE PRINTER HAS A HARD DISK INSTALLED
The multiple‑card scanning feature is available only in printers with hard disks. To check if your printer comes with
an internal or optional hard disk, see the printer User's Guide.
TURN ON THE MULTIPLE‑CARD SCANNING OPTION
Do one of the following:
• From the control panel, touch the application icon, and then touch Multi Card.
• From the Embedded Web Server, access the configuration page for the application, and then select Multi Card
Scan.
Printer cannot scan to the selected destination
Try one or more of the following:
MAKE SURE THAT THE DESTINATION IS VALID
From the Embedded Web Server, access the configuration page for the application, and then confirm the destination
server address.
Troubleshooting 10
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