Print quality troubleshooting
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Wrinkles or creases Make sure paper is loaded correctly. For more information, see Loading
paper and original documents on page 28.
Make sure the paper is not too wet. Keep paper in its original wrapper and
out of high humidity areas until needed. Try paper from a freshly opened
pack.
Black pages Replace the toner cartridge. For more information, see Installing a toner
cartridge on page 62.
If replacing the toner cartridge does not correct the problem, replace the
photoconductor. For more information, see Replacing the
photoconductor on page 65.
The MFP may need to be serviced. Call a service representative.
Problem Solution
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