Diagnostic information 2-169
7462
After image
The ghost appears on the media which, may be the image from the previous page or part of the page
currently printing.
Step Check Yes No
1 Check the media condition.
Load new, dry, recommended media.
Re-print the defective image.
Does the error continue?
Go to step 2. Problem
resolved.
2
Check the heat roll and pressure roll.
Remove the fuser unit assembly.
CAUTION: : Allow
the fuser unit
assembly to cool
down.
Is there contamination or cracks on the heat roll and/or
pressure roll?
Replace the
fuser unit
assembly.
Go to “Fuser
unit assembly
removal” on
page 4-16.
Go to step 4.
3
Perform a print test.
Does the problem remain?
Contact next
highest level of
tech support.
Problem
resolved.
Leading edge
Trailing edge
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