Why is the power indicator amber on my LG Digital Signage?
If the power indicator is amber on your LG Digital Signage, the product may be in power saving mode. Try moving the mouse or pressing any key. If that doesn't work, turn both the device and the connected device off and then back on.
How to fix the audio on my LG 38WR50MS-B.AEK Monitor?
If the audio function on your LG Monitor isn't working, first check if the audio cable is connected properly. Then, adjust the volume settings and ensure the sound is set appropriately. You might also want to select the appropriate equalizer sound.
Why is my LG 38WR50MS-B.AEK operation not working normally?
If your LG Monitor isn't operating normally, check if the sleep timer is set or review the power control settings. A power interruption could also be the cause.
What to do if the screen image looks abnormal on my LG 38WR50MS-B.AEK Monitor?
If the screen image looks abnormal on your LG Monitor when using a D-Sub analog signal, press the "AUTO" button in the remote control to automatically select the optimal screen status. If adjustment is not satisfactory, use the Position, Clock or Phase OSD menu. Ensure the proper input signal is connected to the signal port by connecting the signal cable that matches the source input signal.
Why is the screen abnormally displayed on my LG Digital Signage?
If the screen is displayed abnormally, the proper input signal may not be connected to the signal port. Connect the signal cable that matches with the source input signal.
How to fix poor color resolution on LG Digital Signage?
If the screen has poor color resolution (16 colors), set the number of colors to more than 24 bits (true color). In Windows, select Control Panel - Display - Settings - Color Table menu.
What to do if my LG Digital Signage displays 'No signal'?
If your LG Digital Signage displays a 'No signal' message, it could be due to a disconnected signal cable between your PC and the display. First, check the signal cable to ensure it is properly connected. If the cable is connected, press the 'INPUT' menu on the remote control to verify the input signal source.
How to fix no sound on LG Digital Signage?
If there is no sound on your LG Digital Signage, check the following: * Ensure the audio cable is properly connected. * Adjust the volume to an audible level. * Verify that the sound settings are configured correctly.
Why do black spots appear on my LG Digital Signage screen?
Several pixels (red, green, white or black color) may appear on the screen, which can be attributable to the unique characteristics of the LCD panel. It is not a malfunction of the LCD.
How to turn off key lock on LG Digital Signage?
The 'Key Lock On' message on your LG Digital Signage indicates that the OSD settings are locked to prevent accidental changes. To unlock, go to Menu, then Option, and disable the Key Lock option.
General| Screen Size | 38 inches |
|---|---|
| Resolution | 3840 x 1600 |
| Panel Type | IPS |
| Refresh Rate | 60 Hz |
| Aspect Ratio | 21:9 |
| Brightness | 300 cd/m² |
| Connectivity | HDMI, DisplayPort, USB-C |
| Contrast Ratio | 1000:1 |
| HDR Support | HDR10 |
| Ports | 2 x HDMI, 1 x DisplayPort, 1 x USB-C, 2 x USB 3.0 |
| VESA Mount | 100 x 100 mm |
| Viewing Angle | 178º |
| Response Time | 5ms (GTG) |
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