98
206-4342
Symptom
Possible Cause Possible Solution
Channel is blanked in all
channel banks.
Blanking a channel in one channel bank
will make it blank in all channel banks.
Modify the channel attribute(s), if desired, using the
Cloud Configuration Tool / Channel Map utility. See
also the Channel Map web page overview on page 60.
Restore normal operation by unchecking the “Blank
Video” checkbox for the channel. Note that normal
operation will be restored to the channel in all channel
banks.
“Inactive TV” message
appears and then TV turns
OFF.
TV is set up to display “Inactive TV”
message if all channels are deleted from
Channel Bank 4.
Use the Installer Remote to select another channel bank
(1, 2, or 3) to return TV to normal operation.
Channel found during Auto
Tuning does not tune in with
Channel Up/Down.
Channel was deleted in currently selected
channel bank.
Premium channels may only be available on another
channel bank. Modify the channel bank allocation(s) for
the channel, if desired, using the Cloud Configuration
Tool / Channel Map utility. See also the Channel Map
web page overview on page 60.
When CH. BANK key on
Installer Remote is pressed,
TV shows Input List Menu.
Installer Menu item 027 HOSPITAL MODE
is set to 0 (i.e., Hospital Mode is disabled).
Installer item 027 must be set appropriately (i.e., Hospital
Mode must be enabled) in order for channel banks to be
available. If the TV is in CPU-CTV or PTC-CTV Mode,
access the Installer Menu and set item 027 as applicable.
If the TV is in FTG Mode via CPU, use the Cloud
Configuration Tool / Installer Menu utility to update
Installer Menu item #027.
Troubleshooting (Cont.)
Channel Banks Setup Troubleshooting
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