Phone Settings 51
Headset to answer calls automatically when the phone is connected to an optional
headset. Remember, your phone will answer calls in Auto- Answer mode even if you
are not present.
TTY
A TTY (also known as a TDD or Text Telephone) is a telecommunications device that allows
people who are deaf, hard of hearing, or who have speech or language disabilities, to
communicate by telephone.
Your phone is compatible with select TTY devices. Please check with the manufacturer of your
TTY device to ensure that it is compatible with digital cell phones. Your phone and TTY device
will connect via a special cable that plugs into your phone’s headset jack. If this cable was not
provided with your TTY device, contact your TTY device manufacturer to purchase the
connector cable.
When establishing your Sprint service, please call Sprint Customer Service via the state
Telecommunications Relay Service (TRS) by first dialing 7-1-1 and touching Talk . Then provide
the state TRS with this number: 866-727-4889.
To turn TTY Mode on or off:
1. Touch > Main Menu > (slide the screen up) > Settings > (slide the screen up) >
TTY. You will see an informational message.
2. Touch Continue.
3. Touch On to turn TTY mode on.
– or –
Touch Off to turn TTY mode off.
Note: In TTY Mode, your phone will display the TTY access icon when the TTY device is
plugged into the phone.
Note: When enabled, TTY mode may impair the audio quality of non-TTY devices connected
to the headset jack.
WARNING: 911 Emergency Calling
Sprint recommends that TTY users make emergency calls by other means,
including Telecommunications Relay Services (TRS), analog cellular, and
landline communications. Wireless TTY calls to 911 may be corrupted when
received by public safety answering points (PSAPs), rendering some
communications unintelligible. The problem encountered appears related to
software used by PSAPs. This matter has been brought to the attention of the
FCC, and the wireless industry and the PSAP community are currently working to
resolve this.
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