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lci1.com 574-537-8900 Rev: 03.21.19
Solera
®
Universal Hardware
Manual Awning to
Solera 18V Power Awning
(For Aftermarket Applications)
CCD-0001267
What's Happening? What Should Be Done?
Awning won’t open or close.
If optional travel locks are installed, ensure that they have
been unlocked.
Verify the fuse is good.
Check for power at the motor when the switch is in the
extended or retracted position.
Ensure battery is charged.
Awning pitch won’t stay in the at position.
Check for bad gas strut.
Check pitch arm bolt for proper tension. High winds can
cause the pitch arm to deviate from the at position due to
the built-in safety feature of the awning.
Make sure all three washers are in the proper location of
the pitch arm.
Awning doesn’t close all the way.
The awning is considered completely closed as long as the
outer arm is overlapping the mount arm. This overlap can vary.
Ensure there are no obstructions in the support arm
assemblies preventing the awning from closing.
Verify the fabric is square from unit to roll tube and is
rolling up straight on the roll tube.
Awning runs slowly.
The awning will run slower during retract than extend.
Retract is approximately 35 seconds while extend is
approximately 27 seconds on a fully-charged battery.
Ensure battery is charged.
Ensure the pitch arms are not bent in an upward direction.
Awning seems to wobble when extending or
retracting.
Ensure the bolts that hold the head to the support arm
assemblies are tight.
Ensure the end caps are seated properly on the roll tube.
Ensure the shaft coming out of the head going to the end
cap isn’t bent.
Ensure the wall mount is properly secured to the wall.
Ensure no part of the support arm assemblies are bent.
Ensure the wear collar spacers are all properly located in
the support arm assemblies.
Awning rolls up backward.
The awning fabric should always be above the roll tube.
However, if the extend switch is engaged too long or
extend is hit inadvertently instead of retract, the awning will
roll up backward. This is not a defect. To correct the fabric
orientation, press the retract button. The awning will then
extend to its correct orientation and normal operation can
resume.
Troubleshooting Chart
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