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Why is my Lockly not locked automatically?
• Check if auto lock is disabled in the Lockly app.
•
Welcome mode is currently active. Disable or change
setting in Lockly app.
Why is the battery of my Lockly Visage depleting quickly?
• Refer to support.Lockly.com for more tips to improve battery life.
How to pair my smart lock with a new phone?
• Download the Lockly app on your new device and log in using the same account credentials,
follow in-app instructions.
How to pair my smart lock with a new Lockly account?
• You will need to perform a factory reset with the following steps.
1. On the old Lockly app account, go toSettings > Reset and Pairing > Perform Factory Reset
2. Download, register and log in to the new Lockly app account. You will need your activation card
to set up the device.
• You can perform factory reset on the lock. Refer to Lockly app or support.Lockly.com for more details.
Troubleshooting / FAQ
Lockly Technical Support
(669) 500-8835 help@Lockly.com support.Lockly.com
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