24
Troubleshooting / FAQ
Why is my keypad not responding?
• Press the circle button to activate the keypad.
• If
is fl ashing, your smart lock is in Safe Mode. Unlock with other access credentials (fi ngerprint,
mobile app, home key or physical key) to exit.
• If water is detected, Rain Mode may be activated. Unlock your door with other authentication
methods (Apple Home Keys, facial recognition, Lockly app..)
• Check if batteries are installed correctly.
• Refer to support.Lockly.com for more information about Safe Mode and Rain Mode.
Why is my keypad on full blackout?
• Battery may have been completely depleted. Use the physical key or a Type-C cable to connect
your Lockly to a mobile power source to temporary activate the lock. Charge the battery
immediately after unlock.
Why is my facial recognition sensor not responding?
• Check the battery level. To extend battery life, facial recognition will be disabled when battery
level is dropped below 20%. Charge the battery to reactivate the sensor.
• Facial recognition sensor will be temporarily disabled after consecutive incorrect attempts. Try
again after 30 minutes or unlock with other authentication methods (fi ngerprint, access code,
Lockly app..) to re-activate.
Why is my fi ngerprint not recognized?
• Check that you are using a registered fi nger.
• Make sure your fi nger is clean and dry.
• Position your fi nger at the centre of the sensor.
To Next Page
Loading...
