Troubleshooting
1. No picture/signal.
• Ensure the camera is connected to a compatible NVR. For full compatibility, visit lorex.com/compatibility.
• The camera may take up to 1 minute to power up after being connected to the NVR. Wait two minutes
before following the steps below.
• Ensure the camera is connected to your NVR or to your local network.
• If you are not using PoE, you must connect the camera to a 12V DC power adapter (not included).
• If the camera is connected to the LAN, you must search your network for cameras using the NVR. See the
NVR’s instruction manual.
• Ensure your NVR is properly connected to a monitor.
• There may be an issue with your extension cable run. Connect the camera to the NVR using a different
Ethernet cable.
2. Picture does not appear to be 4K.
• To ensure that you are viewing camera video in full 4K resolution (4K monitor required), check the video
output resolution of your NVR. For full instructions, see your NVR’s documentation at lorex.com.
3. Picture is too bright.
• Ensure your camera isn’t pointed directly at a source of light (e.g., sun or spot light).
• Move your camera to a different location.
• Check the brightness and contrast settings on the NVR.
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