Telephone Programming Options
2-29
Alternatively, you can install a voice messaging system to provide an automated
backup answering position. Useful when the receptionist is busy on calls, away
from the desk, or at night, the voice messaging system answers incoming calls
after a specified number of rings, plays a customized greeting, requests callers to
enter an extension number, and transfers the caller to the appropriate extension. If
no one answers at the destination extension, the caller can leave a personal
message in that extension’s mailbox.
Button Programming
The PARTNER-34D phone shown in Figure 2-5 illustrates the following
programmed buttons in addition to some other system features:
■
Extension
Numbers.
Auto Dial buttons are programmed for extensions 11
through 28. The receptionist can use these buttons to dial or transfer calls
to the extensions with one touch. In addition, the lights of these Auto Dial
buttons show the status of the extension, so the receptionist can tell
whether the phone at the extension is idle (
no lights on),
busy (
red on
),
calling the receptionist (
green flash)
, sending coverage calls to or manually
signaling the receptionist
(green flutter),
or ringing back after the
receptionist transferred a call (
green flutter
).
■
Manual Signaling.
A Manual Signaling button (labeled MS-Bill) is
programmed to signal the target extension. When the button is pressed,
the user at the target extension will hear a tone for as long as the button is
pressed. This feature is typically used by a receptionist to alert the boss to
an important incoming call when the boss is already on a call. The lights of
a Manual Signaling button work like an Auto Dial button to show the status
of the target extension. Additionally, a Manual Signaling button can be used
to place intercom calls. (Manual Signaling applies only to system phones.)
See "Manual Signaling (F13XX or F13*XX)" for more information.
NOTE:
You can have only one button for a target extension per extension. The
button can be programmed as a Manual Signaling button or as an Auto Dial
button for intercom ringing or voice signaling.
■
Fax Management.
A button (labeled Fax-30) is programmed as a Fax
Management button for the fax machine connected to extension 30. The
lights next to the button show what is happening at the fax machine (for
example,
red broken flutter
indicates that the fax machine is not
responding—for example when it is out of paper). (For more information,
see ‘‘Using the Fax Management Feature’’.)
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