Export Configuration Files
Export reports from your encoder when you want to get help from the
Magewell Support team. These files will help our support engineers get a better
understanding of your device status and other related information.
1. Go to About > Report.
2. Click Export... to generate a .html file.
3. When prompted, click Export.
About
Obtain basic data for device maintenance in About tab.
Device name: device name which can be modified in the General > Device
name tab.
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Product name: device family name.
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Serial number: device serial number.
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Hardware version: device hardware version.
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Firmware version: device firmware version, which can be update in the
Firmware tab.
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Ethernet MAC address: device Ethernet MAC address.
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Wi-Fi MAC address: device Wi-Fi MAC address.
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