IMPORTANT
SERVICE POLICY
Owners of Magnetrol products may request the return of a control; or, any part of a control for complete rebuilding or
replacement. They will be rebuilt or replaced promptly. Magnetrol International will repair or replace the control, at no cost to
the purchaser, (or owner)
other than transportation cost
if:
a. Returned within the warranty period; and,
b. The factory inspection finds the cause of the malfunction to be defective material or workmanship.
If the trouble is the result of conditions beyond our control; or, is NOT covered by the warranty, there will be charges for labour
and the parts required to rebuild or replace the equipment.
In some cases, it may be expedient to ship replacement parts; or, in extreme cases a complete new control, to replace the orig-
inal equipment before it is returned. If this is desired, notify the factory of both the model and serial numbers of the
control to be replaced. In such cases, credit for the materials returned, will be determined on the basis of the applicability of our
warranty.
No claims for misapplication, labour, direct or consequential damage will be allowed.
RETURNED MATERIAL PROCEDURE
So that we may efficiently process any materials that are returned, it is essential that a “Return Material Authorisation” (RMA)
form will be obtained from the factory. It is mandatory that this form will be attached to each material returned. This form is avail-
able through Magnetrol’s local representative or by contacting the factory. Please supply the following information:
1. Purchaser Name
2. Description of Material
3. Serial Number
4. Desired Action
5. Reason for Return
6. Process details
All shipments returned to the factory must be by prepaid transportation. Magnetrol will
not
accept collect shipments.
All replacements will be shipped FOB factory.
BELGIUM Heikensstraat 6, 9240 Zele
Tel. (052) 45.11.11 Fax (052) 45.09.93
DEUTSCHLAND Schloßstraße 76, D-51429 Bergisch Gladbach-Bensberg
Tel. (02204) 9536-0 Fax (02204) 9536-53
FRANCE 11, Rue A. Einstein, Espace Descartes, 77420 Champs-sur-Marne
adresse postale: 77436 Marne-la-Vallée Cédex 2
Tel. (0) 164.68.58.28 Fax (0) 164.68.58.27
ITALIA Via Arese 12, I-20159 Milano
Tel. (02) 607.22.98 (R.A.) Fax (02) 668.66.52
UNITED Unit 1 Regent Business Centre
KINGDOM Jubilee Road Burgess Hill West Sussex RH 15 9TL
Tel. (01444) 871313 Fax (01444) 871317
INDIA B4/115 Safdurjung Enclave, New Delhi 110 029
Tel. 91 (11) 6186211 Fax 91 (11) 6186418
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