Before Calling for Service Section 5
5-2
Part Number 020003315 1/11
SELECTABLE ICE TROUBLESHOOTING
(For units with this feature)
Problem Possible Cause To Correct
DISPENSER DOES NOT DISPENSE
CRUSHED ICE.
Nothing is heard.
No power. Check power source and power cord.
Loose wire in electrical system. Check wiring.
Dispense switch faulty Replace switch
Crusher Motor Faulty. Replace Motor/Gear Box.
Dispenser Safety Switch Open. Assure Merchandiser is installed
correctly with the safety switch in the
closed position.
Crusher motor hums but does not turn. Blades obstructed. Check for obstructions in ice crusher
housing.
Motor faulty Replace Motor
Faulty start relay/capacitor Check relay/capacitor and replace if bad.
Crusher dispense door does not open. Door solenoid faulty Replace Solenoid
Loose wiring to solenoid Check wiring
Gear box on motor Gear box on motor faulty. Replace Ice Crusher Motor Assembly
Crusher Axle broken Replace Crusher Axle
Crusher Motor turns but Gear Motor for
Paddle wheel/Agitator Bar does not turn.
Agitator Gear Motor faulty. Replace Agitator Gear Motor.
Loose wiring. Check wiring
Obstruction in Ice bin stopping motor Check for obstruction
Nothing on dispenser works. No power to dispenser Check power source
Dispenser Safety Switch opens Assure Merchandiser is installed
correctly with the safety switch in the
closed position.
Loose wiring Check wiring.
Difficulty inserting Blade/Hub Assembly
into Crusher housing
a. Stationary Blades not aligned with
locating slots at top and bottom of
crusher housing
See ""How to Disassemble for
Maintenance"" section in this manual.
b. Rotating Blades not in vertical position.
c. Check for ice in Crusher Housing.
Crushed Ice dispenses continuously, or
by itself.
Ice Dispense Switch Faulty Adjust bridge in ice machine or, when
manually filling, break up clusters.
No flashing lights on keypad, Fluorescent
light was on, crusher and whole ice
dispenser will not function, transformer
breaker blown.
Water shorted out wiring harness on
valves only.
Clean up water and reset transformer.
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