PROBLEM CAUSE ACTION
THE STANMORE II DOES NOT TURN ON
The speaker is not connected to a mains
electricity supply.
Connect the mains lead to the Stanmore II and a
working wall socket.
Pull and hold the power lever towards the front of the
speaker until the indicators light up.
THERE IS NO AUDIO OR AUDIO IS TOO LOW
The wrong audio source is selected.
Volume is set too low on either the audio
source or the speaker.
Ensure that the device is connected to the Stanmore II.
Slightly increase the volume on your audio source or the
speaker.
CANNOT CONNECT OR PAIR WITH A Bluetooth
DEVICE
Bluetooth is not enabled on your device
(smartphone, tablet, computer). There are
already two devices connected to the
speaker.
The speaker is not in pairing mode.
Activate Bluetooth on your device.
Disconnect one of the connected Bluetooth devices
before connecting to the speaker.
Push and hold the Bluetooth button for 3 seconds to
make the speaker discoverable by the device.
THE SPEAKER IS NOT RESPONDING A software problem has occurred.
Unplug the speaker mains plug from the wall socket, wait
for 15 seconds, then plug it in again.
Bluetooth CONNECTION DROPS OUT
The two Bluetooth devices are too far apart
or the connection is affected due to
obstacles. There is a strong electric
field surrounding the Stanmore II.
Move the devices closer so that they are within 10
meters, and unobstructed by obstacles such as walls or
doors.
Items such as microwave ovens, wireless network
adapters, fluorescent lights, and gas cookers use the
same frequency range as the Bluetooth device. This
may lead to electrical disturbances.
THERE IS A CRACKLING SOUND
The amplifier is clipping as it has run out of
output power.
Decrease the volume on your audio source.
Lower the volume or bass on the Stanmore II.
THE AUDIO IS DISTORTED
Volume is set too high on the audio source.
The audio stream or audio file is of poor
quality.
Volume is set too high on the Stanmore II.
Too much bass/treble on the speaker.
Turn down the playback volume on the audio source.
Try another audio file or music player.
Lower the volume on the speaker.
Lower the bass/treble on the speaker.
ERRATIC PERFORMANCE Interference from another electronic device.
Move the Stanmore II to another spot.
Turn off or move the interfering electronic device.
NOTES:
A BLUETOOTH DEVICE COULD CAUSE AUDIO-RELATED OR TECHNICAL FAULTS, DEPENDING ON USE, IN THE FOLLOWING CASES:
WHEN SOME PART OF THE BODY IS IN CONTACT WITH THE RECEIVING/TRANSMITTING SYSTEM FOR THE BLUETOOTH DEVICE
OR THE STANMORE II.
ELECTRICAL VARIATIONS DUE TO OBSTACLES IN THE FORM OF WALLS, CORNERS, ETC.
EXPOSURE TO ELECTRICAL DISRUPTIONS FROM DEVICES WITHIN THE SAME FREQUENCY BAND, FOR EXAMPLE, MEDICAL
EQUIPMENT, MICROWAVE OVENS, AND WIRELESS NETWORKS.
THIS WIRELESS DEVICE MAY CAUSE ELECTRICAL DISRUPTIONS DURING USE.
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