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In an Emergency
In an Emergency
Regardless of the state of charge, the
call system battery must be replaced
every 5 years at the Service Network.
The Help Call is only to be used when
there is a concern for the health of
individuals. In this case, the operator
of the emergency center verifies the
status of the vehicle’s safety systems
and defines with the driver the
type of emergency support needed
(ambulance, fire brigade, etc..). The
Help Call is automatically forwarded
in the event of an accident with air
bag deployment providing that the
ignition device is in RUN position and
air bags are working (malfunction
warning light off).
The Help Call can be activated
manually by the user in 3 different
ways:
• via the button on the dome console;
• via “HELP call” soft-key on the
“Apps” page of the MIA screen;
• using the MIA smartphone
application (applicable only in
European countries).
Via the Button on the Dome Console
Press and hold for a few seconds the
Help Call button on the dome console;
the green LED on the button will
blink and then become a fixed light
indicating that a call has been placed.
The manual Help Call is possible when
the ignition device is in the RUN or
ACC position and in OFF position
until its backlight stays on, which is a
convenient way to get in contact with
an operator to request help. When the
connection between the vehicle and a
safety operator is made, your vehicle
will automatically transmit location
and vehicle information to the service
operator.
NOTE:
• In case the Help Call button is
accidentally pushed, there is a 10
second delay before the call is placed.
The system will verbally alert you that
a call is about to be made. To cancel
the call connection, press the button
on the dome console again.
• The Help Call function may not be
available in the first minute after
starting the car.
The Help Call has priority over other
audio sources, which will be muted.
If you have a phone connected via
Bluetooth
®
, it will be disconnected
and reconnected again at the end of
the call. Voice prompts will guide you
during the Help Call.
If a connection is made between a
service operator and your vehicle, you
understand and agree that operators
may, like any other Help Call, record
conversations and sounds in and near
your vehicle upon connection.
Only a safety operator can remotely
end the Help Call and, if necessary, call
back the vehicle eCall system. After the
call, you can still call the emergency
service operator to indicate additional
information by pressing the button
again.
In an Emergency, the connection and
the call to the operator of the Help
center will immediately be activated
and the following screen will be
displayed on the MIA App.
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