Masport inbuilt gas fires

Questions and Answers

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Luis BrownAug 16, 2025
Why does my Masport inbuilt gas fires smell like gas in the room?
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  Brianna LopezAug 16, 2025
  If you notice a smell of gas in the room, pipe fittings may be leaking. To address this, check all joints for leaks, including the gas supply system, the pilot light supply tube, the main burner supply tube, and all connections to the control valve and pressure reducing valve (Piccolo models). It is important to use ONLY a proper leak check solution and NEVER USE AN OPEN FLAME to check for leaks.
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Heather WagnerAug 19, 2025
What to do if my Masport inbuilt gas fires Indoor Fireplace has a smell of flue gas in the room?
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  mdeanSep 12, 2025
  If you smell flue gas in the room, it indicates that flue gas is spilling from the draught diverter at the rear of the heater. Check for flue blockage, negative air pressure in the room, or circumstances causing a down draught.
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Jennifer MckinneyAug 22, 2025
How to fix black soot forming inside the glass of my Masport inbuilt gas fires Indoor Fireplace?
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  Bethany RandolphAug 22, 2025
  If a thin coating of black soot forms inside the glass, it could be due to a restricted combustion air supply, an over-supply of gas, or logs/embers being out of position. To resolve this, clean all primary and secondary air passageways, adjust the gas delivery pressure at the test point, and arrange the logs/embers correctly.
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Gabriel DillonAug 25, 2025
What to do if my Masport inbuilt gas fires fan will not run?
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  Charles KaneAug 26, 2025
  If the fan will not run, it could be due to a couple of reasons. First, ensure the fan plug is firmly in place and that the fan switch is not in the OFF position, and check the power socket with another appliance to be sure it works. For EIS models, the thermodisc may not be activated; wait until the heater achieves working temperature.
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ashley72Aug 28, 2025
Why is there a white coating forming inside the glass of my Masport inbuilt gas fires?
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  Leroy GarciaAug 28, 2025
  A white coating forming inside the glass indicates residues in new logs are being burned off. Follow the glass cleaning directions under Cleaning Instructions.
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Larry CampbellAug 31, 2025
How to fix poor air circulation when the fan hums in my Masport Indoor Fireplace?
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  reesereginaAug 31, 2025
  If the fan hums but there is poor air circulation, the fan impeller is likely dirty. Disconnect electrical power, then remove and clean the fan impeller.
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jharrisSep 3, 2025
What to do if my Masport inbuilt gas fires Indoor Fireplace burner will not light (EIS models)?
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  braybaileySep 3, 2025
  If the burner will not light on EIS models, the thermostat may be switched to OFF or set to a low temperature. Check the thermostat setting, switch it to ON, or turn it to a higher temperature. If the wiring is undamaged and the connections are sound at each end, the thermostat may need replacing.
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Erin HowellSep 6, 2025
What to do if the pilot light of my Masport Indoor Fireplace will not light, even though there is a strong blue spark?
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  Juan ReevesSep 6, 2025
  If the pilot light will not light even though there is a strong blue spark, you may have an incorrect lighting procedure, no gas supply at the heater, a blocked pilot filter or jet, or no fuel in the LPG system. Follow the instructions in this manual, check for closed gas valve(s) or faulty gas supply lines, replace the filter in the control valve and clean the jet, and replenish the LPG supply.
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frankstevensonSep 9, 2025
How to fix the ignition spark that continues after the Masport inbuilt gas fires has lit (EIS models only)?
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  Brian YatesSep 9, 2025
  If the ignition spark continues after the fire has lit (EIS models only), it indicates that the Phase and Neutral connections are reversed in the house power supply. Get a qualified person to correct the house wiring.
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jacobmorrisSep 12, 2025
How to fix the pilot light that will not light, and the Piezo igniter that does not give a strong blue spark in my Masport inbuilt gas fires Indoor Fireplace?
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  Jason KingSep 12, 2025
  If the pilot light will not light, and the Piezo igniter does not give a strong blue spark, it may be due to faulty electrode wire connection(s). Make sure connections are firm, and check the wire.