Mazda Connect - Page 185

Symptom Cause Solution method
Or, the error message, “Unable
to connect to Apple CarPlay.” is
displayed.
The Device Connection Status of
the connected iPhone
®
has been
set to “Never Enabled”.
Set the Device Connection Status
to “Always Enable” or “Enable
Once”.
Apple CarPlay™ is already
activated using another iPhone
®
.
If Apple CarPlay™ is already
activated using another iPhone
®
,
Apple CarPlay™ cannot be used
with an additional iPhone
®
.
Disconnect Apple CarPlay™ once
and then reconnect it to the
iPhone
®
you want to use to
activate Apple CarPlay™.
The icon of the application I
want to use is not displayed on
the home screen of Apple
CarPlay™.
Only applications compatible
with Apple CarPlay™ are
displayed on the screen.
Contact the application's
supplier.
Voice recognition using Siri
®
is
poor or incorrect for commands
or contact names.
There are many possible reasons
for this such as:
1. Poor network connectivity
2. Road noise/sound of air
blowing from air conditioner
3. Incorrect iPhone
®
language
setting
1. Use the commander switch
to complete the task or wait
until there is sucient
network connectivity before
using Siri
®
again.
2. For better voice recognition,
speak loud and clear.
3. Make sure that the iPhone
®
language is set correctly
(Example: US English vs UK
English).
If you are still having diculty
using Siri
®
, visit the Apple
®
support site or contact Apple
®
.
There is a
dierence
in the audio
volume between Bluetooth
®
audio and Apple CarPlay™.
―
Check the volume of the audio
on the device connected via
Bluetooth
®
. The volume on some
devices connected via Bluetooth
®
can be adjusted.
Apple CarPlay™ is activated each
time an Apple
®
-genuine
connector cord connected to
your iPhone
®
is inserted into the
USB port. (You have an iPhone
®
which you do not want to use to
activate Apple CarPlay™)
The Device Connection Status of
the connected iPhone
®
is set to
“Always Enable”.
Set the Device Connection Status
to “Never Enabled” or “Always
Ask”.
Trouble
Troubleshooting
4-3
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