MediaKind RX8000 - Page 7

RX8000 Integrated Receiver/Decoders
1553-FGB 101 759 Uen K www.mediakind.com
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Service Level Agreements
Customers may choose one of several Support packages, either as an enhancement during the
standard 12-month warranty or as an extension after the warranty has expired.
For standalone equipment, customers may choose either MediaKind’s Extended Hardware
Warranty or Secure Basic Support. Extended Hardware Warranty provides hardware repair of
covered equipment after the expiration of the standard warranty. Secure Basic Support provides
hardware repair, remote diagnostics and support, and 24x7x365 remote support for
emergencies.
For systems, along with Secure Basic Support, customers have the option of either Secure
Advanced Support or Secure Superior Support. These support packages provide higher
committed response and resolution times, onsite support where necessary, service performance
review and a host of other proactive services to help you get the maximum return on your
investment in MediaKind solutions.
Call MediaKind Sales for more details.
Customer Services
Europe,
Middle East
and Africa
Tel: +44 (0) 23 8048 4455
Fax: +44 (0) 23 8048 4467
Email: tvsupportemea@MediaKind.com
Americas Tel: +1 888 671 1268
Tel: +1 678 812 6255
Fax: +1 678 812 6263
Email: tvsupportamericas@MediaKind.com
US and
Canada
International
Asia Tel: +852 2590 3820
Fax: +852 2590 9550
Email: tvsupportapac@MediaKind.com
Hong Kong
Hong Kong
Australia
and New
Zealand
Tel: +61 (0) 2 9111 4080
Fax: +61 (0) 2 9111 4949
Email: tvsupportanz@MediaKind.com
Internet
Address
www.MediaKind.com