eng v
Mercury Premier Service
Mercury evaluates the service performance of its dealers and
assigns its highest rating of "Mercury Premier" to those
demonstrating an exceptional commitment to service.
Earning a Mercury Premier Service rating means a dealer:
• Achieves a high 12‑month service Customer Satisfaction
Index (CSI) score for warranty service.
• Possesses all of the necessary service tools, test
equipment, manuals, and parts books.
• Employs at least one certified or master technician.
• Provides timely service for all Mercury Marine customers.
• Offers extended service hours and mobile service, when
appropriate.
• Uses, displays, and stocks an adequate inventory of
genuine Mercury Precision Parts.
• Offers a clean, neat shop with well‑organized tools and
service literature.
To Next Page
Loading...
