FAQ
Troubleshooting
Error 01: Le wheel
error
There is too much load on the le
wheel or it cannot turn. Check
whether the le wheel is stuck.
Error 02: Right wheel
error
There is too much load on the right
wheel or it cannot turn. Check
whether the right wheel is stuck.
Error 03: Cliff sensor
error
The cliff sensor is not functioning
properly. Check whether the sensor
is dirty or obstructed.
Error 04: Low baery Vacuum-mop runs at low baery
level. Place the vacuum-mop onto
the charging dock to recharge.
Error 05: Bumper error
The bumper is not functioning
properly and may be jammed. Check
to make sure the bumper is not stuck.
Error 06: Brush error
There is too much load on the brush
or it cannot turn. Check whether the
brush is stuck.
Issue Solution
Error 07: Side brush
error
There is too much load on the side
brush or it cannot turn. Check
whether the side brush is stuck.
Error 08: Fan error
The fan cannot rotate or is
drawing excessive current. Try
restarting the vacuum-mop. If the
error persists, please contact aer-
sales service.
Error 09: Dust
Compartment/
Water Tank
2-in-1 dust compartment with
water tank is not detected. Check
whether it is installed correctly.
Error 10: Charging
error
Make sure the vacuum-mop is well
connected to the charging dock.
Error 11: Insufficient
water
The water tank has insufficient
water. Refill the water tank.
Error 12: Vacuum-mop
is off the ground
Move the vacuum-mop to a level
surface and start again.
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