Microsoft Surface Go 3 User Manual

4 If you think your device is broken
About this chapter
This chapter explains the steps to take when something goes wrong
with your Surface.
・Surface initialization procedure
・Replacing consumable parts
Please note:
1 Initialization may delete the files you have saved in the Surface.
Any additional applications you have installed will also be deleted.
2 Please save your important files to OneDrive or similar.
3 If the problem persists even after initialization, or if initialization is
not possible (display does not turn on, power does not turn on, etc.),
please contact the Repair and Support Center.
4 Please refer to page 64 for contact information.
5 Repairing may also delete files you have saved in your Surface
and additional apps you have installed.
6 Please save your important files to OneDrive or similar before
sending it for repair.
7 For consumable batteries, please purchase them at an electronics
retail store.
Explanation of this chapter and notes
56
What is initialization?
This refers to reinstalling Windows 11.

Microsoft Surface Go 3 Specifications

General

Display Size	10.5 inches
Resolution	1920 x 1280
Aspect Ratio	3:2
Touch	10-point multi-touch
Processor	Intel Pentium Gold 6500Y or Intel Core i3-10100Y
RAM	4GB or 8GB LPDDR3
Storage	64GB eMMC or 128GB SSD
Operating System	Windows 11 Home in S mode
Battery Life	Up to 11 hours
Weight	1.2 lbs (544 g)
Graphics	Intel UHD Graphics 615
Microphones	Dual far-field Studio Mics
Speakers	2W stereo speakers with Dolby Audio
Bluetooth	Bluetooth 5.0
Ports	1 x USB-C, 3.5 mm headphone jack, 1 x Surface Connect port, Surface Type Cover port, MicroSDXC card reader
Front Camera	5.0 MP with 1080p HD video
Rear Camera	8.0 MP with 1080p HD video
Dimensions	245 x 175 x 8.3 mm
Wi-Fi	Wi-Fi 6 (802.11ax)
Security	Windows Hello face authentication