167-000546EN-A 7/14 2014 ©Midtronics, Inc. All rights reserved.
www.midtronics.com
Corporate Headquarters
Willowbrook, IL USA
Phone: 1.630.323.2800
Canadian Inquiries
Toll Free: +1 1 866 592 8052
Midtronics b.v.
European Headquarters
Houten, The Netherlands
Serving Europe, Africa, the Middle
East, and The Netherlands
Phone: +31 306 868 150
Midtronics China
China Operations
Shenzhen, China
Phone: +86 755 8202 2036
Midtronics India
Navi Mumbai, India
Phone: +91 22 27564103/1513
Contact Corporate Headquarters
Phone: +1.630.323.2800
Asia/Pacíc (excluding China)
PATENTS
This product is made by Midtronics, Inc., and is protected by one or more U.S. and foreign patents. For specic patent information,
contact Midtronics, Inc. at +1 630 323-2800.
LIMITED WARRANTY
Midtronics products are warranted to be free of defects in materials and workmanship for a period of one (1) year from date of
purchase. Midtronics will, at our option, repair or replace the unit with a re-manufactured unit. This limited warranty applies only to
Midtronics products, and does not cover any other equipment, static damage, water damage, overvoltage damage, dropping the unit,
or damage resulting from extraneous causes including owner misuse. Midtronics is not liable for any incidental or consequential
damages for breach of this warranty. The warranty is void if owner attempts to disassemble the unit or to modify the cable assembly.
SERVICE
To obtain service, contact Midtronics at 1-800-776-1995 and press option 1. Have your model and serial numbers ready. This rst step
is critical as we will trouble-shoot the problem(s) over the phone, and many perceived problems are in fact resolved during this step.
If the problem cannot be resolved, then the CS Agent will issue you a Return Material Authorization or RMA. This number becomes
your tracking number. The nal step is to return the unit to Midtronics freight prepaid (you pay), to the attention of the RMA
number obtained.
In USA:
Midtronics, Inc.
Attn: RMA # xxxxx (this is the RMA number that you must obtain from Midtronics)
7000 Monroe St.
Willowbrook, IL 60527
In Canada:
Midtronics c/o FTN (FTN is Fed-ex Trade Networks –this is NOT a Midtronics facility)
Attn: RMA # xxxxx (this is the RMA number that you must obtain from Midtronics)
7075 Ordan Drive
Mississauga, ON L5T1K6
Midtronics will service the unit and reship the next scheduled business day following receipt (in most cases), using the same type
carrier and service as received. If Midtronics determines that the failure was caused by misuse, alteration, accident, or abnormal
condition of operation or handling, purchaser will be billed for the repaired product and it will be returned freight prepaid with
shipping & handling charges added to the invoice. Midtronics products beyond the warranty period are subject to the repair charges
in place at that time. Optional re-manufacturing service is available to return our products to like-new condition. Out-of-warranty
repairs carry a 3-month warranty. Re-manufactured units purchased from Midtronics are covered by a 6-month warranty.
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