Problem solving guide
36
Other problems
Problem Cause and remedy
Food has frozen
together.
The food packaging was not dry when placed in the
freezer.
Use a blunt instrument, e.g. a spoon handle or
plastic scraper, to prise it apart carefully.
There is a thick layer of
ice in the freezer
compartment.
The freezer compartment door is not closing properly.
Check why the door will not close.
The freezer compartment needs to be defrosted.
Defrost the freezer compartment and clean it.
The floor of the
refrigerator section is
wet.
The condensate drain hole is blocked.
Clean the condensate channel and drain hole.
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