Problem solving guide
67
General problems with the washing machine
Problem Possible cause and remedy
The machine shakes
during the spin cycle.
The machine feet are not level.
Level the machine and adjust the feet correctly.
The laundry has not
been spun properly and
the laundry is still wet.
The machine detected an imbalance during the final
spin and reduced the spin speed automatically.
Include both large and small items in the load as
this will give better distribution.
The pump makes
strange noises.
This is not a fault.
These slurping noises occur at the end of the pump
sequence as a normal part of operation.
Large amounts of de‐
tergent residue remain
in the detergent dis‐
penser drawer.
The water pressure is too low.
Clean the filter in the water inlet.
It may be useful to select the Water plus Extra op‐
tion.
Powder detergent used with water softeners can be‐
come sticky.
Clean the detergent dispenser drawer and in fu‐
ture add washing powder and then add the water
softener.
Fabric softener is not
completely dispensed
or too much water re‐
mains in the com‐
partment.
The siphon tube is not correctly positioned, or is
clogged up.
Clean the siphon (see "Cleaning and care - Clean‐
ing the detergent dispenser drawer").
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