III
Return Policy
In the event that it becomes necessary to return a unit to Mindray, follow the instructions below.
1. Obtain a return authorization.
Contact the Mindray Service Department and obtain a Mindray Customer Service Authorization Number. The
Mindray Customer Service Authorization Number must appear on the outside of the shipping container. Return
shipments will not be accepted if the Mindray Customer Service Authorization Number is not clearly visible. Please
provide the model number, serial number, and a brief description of the reason for return.
2. Freight policy
The customer is responsible for freight charges when this product is shipped to Mindray for service (including any
relevant customs fees or other freight related charges).
3. Return address
Please send the part(s) or equipment to the address offered by Customer Service Department.
Contact Information
Manufacturer:
Address:
Tel:
Fax:
Website:
Distributor:
Address:
Tel:
Website:
Shenzhen Mindray Bio-Medical Electronics Co., Ltd.
Mindray Building, Keji 12th Road South, High-tech Industrial Park, Nanshan, Shenzhen
518057 P.R. China
+86 755 81888998
+86 755 26582680
www.mindray.com
Mindray DS USA, Inc.
800 MacArthur Boulevard, Mahwah, New Jersey 07430, USA
1.800.288.2121, 1.201.995.8000
www.mindray.com
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