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your I.D. number regardless of where you may be located. For this reason, it is
also a good idea for your Agent I.D. number to be included in your company’s
telephone directory.
As an Agent, you can belong to multiple groups. When you log in using your
Agent I.D., you are automatically logged in to all groups in which you are a
member. Check with your manager if you do not know the ACD Log-In access
code or do not have an I.D. number. The Agent I.D. number is unique to each
Agent, and allows the system to distribute ACD calls to Logged In Agents. An
Agent can stay logged in indefinitely on the same telephone. You can also log in
by using an alternative Feature Access code not explained in this guide.
NOTE: If the I.D. is in use by another Agent, or the I.D. is invalid, the Log-In
procedure is terminated. If an Agent Log-In code is dialed, but no I.D. is entered
within 60 seconds, the Log-In procedure is not activated and your set is treated
as a Logged Out set.
After you have logged in, you can display your Log-In information. Refer
to”Displaying Agent Log-In Information“ for further details.
If you are a traditional ACD agent, you require your Agent ID to log in; if you are
a ACD desk agent, you require your Agent ID and your User Personal
Identification Number (PIN).
To log in as a traditional agent:
1. Press SuperKey. “Agent Login?” is displayed.
2. Press Yes.
3. Dial your Agent ID number and press Enter.
To log in as a hot desk ACD agent or ACD Express agent:
1. Press HotDesk. “No User Logged In” appears in the display.
2. Press Login. “Enter your Ext#” is displayed.
3. Dial your Agent ID number and press OK. “Enter your PIN” appears.
4. Enter your PIN and press OK.
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