9
Feature Access Codes
The following telephone features can be activated or disabled by Feature Access
codes, when no Feature Keys are programmed for this purpose:
• Auto Answer
• Do Not Disturb
• Headset Operation
• Login
• Logout
• Make Busy
• Group Presence
Contact your System Administrator for these and other Feature Access codes available
on your telephone system, or to have these features programmed to be activated by a
Feature Key. Record your Feature Access codes in the Personal Directory table at the
end of this guide.
For Agents on Resilient 3300 ICP Systems
If you hear two beeps repeated every 20 seconds during your call, it means that your
phone is switching to a secondary 3300 ICP system. Your call continues. Normal
operation resumes when your phone switches back to the primary system. If your phone
is idle and switched to the secondary system, you’ll see a flashing rectangle on the
display. The rectangle remains until the switch to the primary system is complete.
Features Not Available
There may be procedures in this guide that you cannot perform on your
telephone, and your display may not appear exactly as described in this guide.
You may also have additional functionality not described in this guide. The
reason for this is that your company has specially selected your features and
calling privileges. See your System Administrator if you have any questions.
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