ENGLISH
Troubleshooting
ATAPI CD-ROM
30
Your CD-ROM is designed for a long and trouble-free service life. If problems do occur,
please check first whether the drive installation has been carried out as described, and
whether the appropriate drivers and programs have been installed correctly and are wor-
king properly. If that is not the case, please refer to the following list of commonly occur-
ring malfunctions. If this still does not produce the desired solution, do not hesitate to
contact our Support Hotline (the telephone and fax numbers are given in the attached
sheet).
Problem: The disk tray does not open. Please check whether the power supply and ribbon
cables have been connected correctly, or whether the CD-ROM has been connected to an
old control card or to an interface on a sound card which do not in fact have an IDE inter-
face.
Problem: The drive has been installed on the same ribbon cable as an existing hard disk
drive. When the computer is switched on, the hard disk can no longer be found.
In this configuration the jumper must be set so that the hard disk is master and CD-ROM
drive is slave. If this has already been done, the jumper settings on the hard disk must be
changed from „Master, no slave“ for example, to „Master, slave present“. Please consult
the instruction manual for your hard disk drive for further information on the correct jum-
per setting.
Problem: The drive is working but there is no sound from the sound card.
Is the audio cable correctly connected to the CD-ROM drive and the sound card? Have the
loudspeakers been connected properly? Your CD-ROM drive has an audio connector with
the following pin assignments:
Pin 1: Right audio channel Pin 2: Ground
Pin 3: Left audio channel Pin 4: Not used
The pin assignments may not correspond to those of your sound card. Please consult the
manual for your sound card to check this.
Problem: The drive does not function, although it has been correctly connected to a pri-
mary or secondary port using the default values.
Please check if this involves an older cache controller (with or without its own BIOS).
Unfortunately these are often not 100%-compatible with the ATAPI standard,
even though this involves an EIDE controller. In such cases you should deactivate
the secondary port on the cache controller card and install an additional
secondary port to connect the CD-ROM.
FX2400.2 20.10.2000 10:05 Uhr Seite 30
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