EVA 3 Plus: Device User Manual
Don’t clean the unit when the rubber cover over the charging
port is open to avoid damage to the charging port.
Continue by wiping the lens around the perimeter of the
aluminum tube with a dedicated optics cleaning tool.
Complete your cleaning by wiping the mobile device screen,
top to bottom, ensuring that all crevices have been cleaned.
Liquid splashes on the front panel can occur with device
usage and these should be wiped off as previously described.
7. Troubleshooting & Support
7.1. Mobile Unit Troubleshooting
7.1.1. Low Battery
The user should charge the battery when the low or depleted indicator lights
turn orange. Also check if the LED light can be switched on and, if not, charge
the battery.
7.1.2. Battery Disconnection
Contact customer service if the battery becomes partially or fully
disconnected. If your optical unit is fully charged but the LED light does not
turn on, or turns on and off, this may indicate a battery disconnection.
7.1.3. Overheating of Internal Board
If you feel unusual heat while holding the device, please discontinue use and
contact customer service as soon as possible.
7.1.4. Defective LED Light
If the LED light won't turn on, make sure that:
a. The optical unit is fully charged.
b. Charge the device with the USB cable provided when the
bottom indicator light is orange, the device battery is low or
the LED light will not turn on. If the cable is not working and
the optical unit is not charging, try charging the unit with an
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