EVA 3 Plus: Device User Manual
7.2. Lens Troubleshooting
7.2.1. Lens Cracks or Misalignment
If a cracked or misaligned lens is causing artifacts or low-resolution images,
contact customer service to replace the lens.
7.2.2. Dirt on Lens
If dirt on the lens causes artifacts or low-resolution images, the user should
clean the lens. If these does not help, contact service to replace the lens.
7.3. Mobile Device Troubleshooting
7.3.1. Low Battery
If the mobile device battery is low, which may cause the mobile device to shut
off during a procedure, the user should charge the mobile device and not
continue use until it is sufficiently charged. The mobile device should be
charged before the procedure or while the device is not in use as it cannot be
used when charging. If the mobile device is charged and continues to turn off,
the user should contact customer service.
7.3.2. Overheating
If the mobile device overheats, refer to the Samsung J530 user manual and
follow the appropriate instructions, and contact customer service if needed.
7.3.3. Insufficient Memory
Make sure there is enough memory available before starting an exam through
the EVA Application, and delete unnecessary files if you need to free up
storage space. To learn how to check available memory, refer to the Samsung
J530 User Manual. The EVA Application will warn users of low memory and
offer to archive patient cases to the Online Portal.
If the user does not want to sync information with the EVA Online Portal, the
user should transfer patient cases to localized storage and then manually
delete cases from the EVA Application. If the warning persists when there are
few or no patient cases, the user should contact customer service.
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