EVA 3 Plus: Device User Manual
7.3.4. Cracked Mobile Device Screen
If the mobile device screen is cracked or has been compromised due to a fall
or other form of damage, contact customer service.
7.4. EVA Application Troubleshooting
7.4.1. Unresponsive EVA Application
If the EVA Application freezes and the mobile device is not operational, the
user should restart the application, followed by restarting the mobile device,
if required. If the problem persists, the user should check that the application
is updated. If the EVA Application is updated and still unresponsive, contact
customer service.
7.4.2. Unwanted Deactivation
If the mobile device operating system closes the EVA Application due to
memory allocation and the device is not operational, the user should restart
the EVA Application. If the problem persists, the contact customer service.
7.4.3. Unresponsive Camera
If images can not be taken by the EVA Application or stalled with an
unresponsive camera, the user should make sure that no other apps are
running on the mobile device.
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