WARRANTY
The water heater is guaranteed against manufacturing defects for one year from first commissioning date. However the guarantee
is subject to proof of commissioning in accordance with the gas safety (Installation and Use) act of 1998. The guarantee does not
cover defects caused by lack of maintenance.
Morco Products Ltd. warranty will cover parts and labour if the appliance has been fitted as part of the original equipment in a
caravan holiday home or leisure accommodation vehicle.
Appliances distributed as non original equipment either directly from Morco Products Ltd. or other merchants are subject to a return
to base policy for repair and return.
As an alternative to returning the appliance for repair we will supply spare parts and advice for defective appliances on the provision
that we can talk to the competent registered gas safe engineer involved in the fitting or repair of the defective appliance. Under
this approach, no compensation will be offered for labour involved in the removal and refitting of the appliance or for any work /
travelling involved in the fitting of spare parts.
Exclusions from warranty
- Damage caused by frost
- Scaling up of the heat exchanger
- Blocked pilot injectors
- Insect or debris in the burner or heat exchanger
- Blocked gas or water filters
- Incorrect operation caused by damaged mixer taps or shower TMV2
- Incorrect installation of the appliance or flue
- Low water pressure
Please note that proof of commissioning for the purposes of this warranty is a copy of the commissioning certificate
as filled out by the Gas Safe Engineer or other qualified personnel.
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