42
New Combination Boilers Retroactively Fitted to Older Holiday Homes
If the boiler was retro tted into a caravan holiday home (or similar) the Gas Safe Engineer who installed the boiler and
issued the commissioning certicate must contact Morco and we will jointly arrange a resolution to the problem. The
engineer will need to report the following:
• Boiler model
• Fault code or description of fault
• Site address
• Boiler serial number
• Commissioning Date
The warranty does NOT cover the following issues:
1. Frost damage to any part of the boiler containing water during freezing conditions.
2. The removal of sludge or hard water scale due to lack of antifreeze/inhibitor
3. Damage to electronics caused by a defective electrical supply.
4. Damage or failure caused by insect contamination or blocked water lters.
5. Loss of pressure within the heating system not caused directly by the boiler.
6. Incorrect operation of the boiler caused by defective outlets such as thermostatic mixers or mono block mixer taps.
7. Damage caused by unauthorised modications to the boiler from original specications.
8. Blocked condensate/siphon trap and/or the heat exchanger. Cleaning this part of the boiler is integral within the routine servicing,
and should be carried out with a frequency outlined within Section 7. This problem (amongst others) is identied by the fault code
L2 and is often accompanied by a gurgling noise when the boiler is operational.
9. User errors, for example incorrect operation of boiler controls, room thermostat & radiator valves.
10. Installation issues, such as wrong gas type or crossed pipes.
To Next Page
