Morco GB24 - 10 Warranty Conditions

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SECTION 10 - WARRANTY
10 WARRANTY CONDITIONS
Morco offers a 2 year parts and labour warranty on its GB24 and GB30 combination boilers, provided:
• The boiler is located in Great Britain or Northern Ireland
• The boiler has been commissioned by a Gas Safe Engineer
• The cause of the failure is not listed in our warranty exclusions section – see below
• The boiler was part of the original tment in a new holiday home
The 2 year period of warranty is measured from the date the boiler was rst commissioned by a Gas Safe Engineer. We may
request a copy of the commissioning certicate.
If your boiler has stopped working, there could be a number of reasons for this. Some of these might be linked to failed
components on the boiler but most of them are linked to system issues such as gas, water or air supplies to the boiler or leaks in
the radiator pipes along with many other reasons. Morco wishes to make the resolution of the problem as easy and inexpensive
as possible and many of the reasons boilers cease to work are covered by the help article in the “Help & Advice” section of
Morco’s website. These fact sheets include:
• Winterisation for Combi Boilers
• Low central heating Pressure
• Noisy Combination Boiler
• Thermostats, Programmers and TRVs
• Combi Boilers – Poor Hot Water Delivery
• Combi Boiler Cycling
• L2 Fault Code
• Frost Damage – Spare Part Identication ow chart
If you have referred to the help article without success or they have advised you of the need to seek help from an engineer then
you should contact whoever you purchased the holiday home from. This may be a Holiday Park or Caravan Dealer. They will
ensure that the details reach the manufacturer of the home who will pass on the details to Morco. Once we have the details we
will call the contact given and ensure the problem is resolved. This seems a lengthy process, but in reality it all happens very
quickly.
It will help speed up the resolution if you can provide the following information: -
• Caravan serial number, make and model
• Plot no
• Boiler model – this can be found on the front cover
• Fault code being indicated on the LED panel or a description of the fault
• Site address
• Boiler serial number – this can be found on the front cover
• Commissioning date – this will be on the commissioning certicate