1-2 Introduction: Piece Parts
1.3 Piece Parts
Some replacement parts, spare parts, and/or product information can be ordered directly. If a
complete Motorola part number is assigned to the part, it is available from Motorola’s Managed
Technical Services (MTS). If no part number is assigned, the part is not normally available from
Motorola. If the part number is appended with an asterisk, the part is serviceable by Motorola Depot
only. If a parts list is not included, this generally means that no user-serviceable parts are available for
that kit or assembly.
All orders for parts/information should include the complete Motorola identification number. All part
orders should be directed to your local MTS office. Please refer to your latest price pages.
1.4 Technical Support
Technical support is available to assist the dealer/distributor in resolving any malfunction which may
be encountered. Initial contact should be by telephone wherever possible. When contacting Motorola
Technical Support, be prepared to provide the product model number and the unit’s serial number.
1.5 Further Assistance From Motorola
You can also contact the Customer Help Desk through the following web address.
http://www.motorola.com/governmentandenterprise
Notes:
Only Motorola Service Centers or Approved Motorola Service Dealers can perform these
functions. Any tampering by non-authorised Motorola Service Centers voids the warranty of
your radio. To find out more about Motorola and its approved Service Centers, please visit
http://www.motorola.com/businessandgovernment/public/functions/home/home.aspx
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