Fix an issue
If you can't share content with someone, try these steps:
1. On both phones, check that Bluetooth is on.
2. On both phones, check that Location is on.
3. Bring the devices close together, within 1 foot (30 cm) of each other.
4. Turn airplane mode on and then off.
5. Turn your phone off and then on again.
6. Wait until no one else is sharing content with the other phone.
Transfer files between phone and computer (USB)
About USB transfers
You can transfer music, photos, and other files between your phone's storage and computer (in either
direction). Use a USB cable that's capable of data transfer and isn't for charging only.
Transfer files
Connect phone to computer
1. With the phone and computer turned on, connect the phone and computer with a USB cable.
2. Unlock the phone.
3. Change the USB connection mode for the type of file you're transferring: File transfer or PTP for
photos and videos.
Transfer to/from a Windows computer
1. Ensure the phone is properly connected to the computer using the steps above.
If you don't unlock the phone and change the USB connection to allow file transfers, you won't see any
files on your phone.
2. On your computer, open File Explorer, click the name of your phone, and navigate to its internal storage
or SD card.
3. If you selected PTP when you connected the phone, in File Explorer choose whether to import pictures
and videos automatically or manually.
4. Open a second File Explorer window to see your computer folders.
5. Navigate to the folders or files to transfer, then drag and drop them to and from the open phone
storage and computer folders.
Transfer to/from a Mac
1. Ensure the phone is properly connected to the computer using the steps above.
If you don't unlock the phone and change the USB connection to allow file transfers, you won't see any
files on your phone.
2. On your computer, download the Android File Transfer application from www.android.com/filetransfer
and follow the onscreen instructions.
Settings : Connected devices
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