Get help & more 35
Encryption protects the accounts, settings, apps, and files on your phone, so that
people cannot access them if your phone is stolen.
You shouldn’t need to use this feature, but to encrypt your phone and require a PIN or
password whenever you turn on your phone, swipe up > Settings > Security >
Encrypt phone.
Backup & restore
Find it: Swipe up > Settings > Backup & reset, then tap the Back up my data
switch to turn it on
Your Google account data is backed up online. If you reset or replace your phone, just
log in to your Google account to restore the contacts, events, and other details you
synced with the account.
To restore backed up data when reinstalling an app, swipe up > Settings >
Backup & reset > Automatic restore.
To choose what syncs with the account, swipe up > Settings > Accounts >
Google, tap your Google account, and check things to sync.
Note: Text messages, call logs, and items stored on your phone will not be restored. To
restore your Google Play™ apps, see “Take care of your apps”.
Reset
To reset your phone to factory settings and erase all the data on your phone, swipe up
> Settings > Backup & reset > Factory data reset.
Warning: All downloaded apps and user data on your phone will be deleted. Data on
the cloud will not be deleted.
Stolen phone?
Your phone has Android Device Manager. You can remote lock or reset your device
to protect your device from thieves. For details, see www.google.com/android/
devicemanager.
Get help & more
Get answers, updates, and info:
• Help is here: Swipe up > Device Help to get walk-through tutorials, how-to’s,
FAQs, videos and more, right on your phone.
• Everything Moto E⁴: Get PC software, user’s guides, and more at www.motorola.
com/mymotoe.
• Get Apps: Swipe up > Play Store to buy and download apps.
• News: Here’s how to find us:
YouTube™ www.youtube.com/motorola
Facebook® www.facebook.com/moto
Twitter www.twitter.com/moto
Where is my legal, safety, and regulatory information?
In order to provide you with better access to this important information, we’ve made
the materials accessible from the phone’s settings menu and on the web. Review these
materials prior to using your device. To access the materials from a connected phone,
go to Settings > Legal information, and select a topic. To access the materials on the
web, visit www.motorola.com/device-legal.
Crash recovery
In the unlikely event that your phone stops responding to touches and button presses,
try a reboot—press and hold the Power button until the screen goes dark and your
phone restarts.
Service & repairs
If you have questions or need assistance, we’re here to help.
Go to www.motorola.com/support, where you can select from a number of customer
care options.
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