6809471A67-O     August 20, 2003  45
Level 1 and 2 Service Manual Troubleshooting
Programming: Software Upgrade and Flexing
Contact your local technical support engineer for information about equipment and 
procedures for flashing and flexing.
10. Internal Charger not working. a) Faulty charger circuit on transceiver 
board assembly.
Test a selection of batteries in the rear pocket of 
the desktop charger. Check LED display for the 
charging indications. If these are charging 
properly, then the internal charger is at fault. 
Replace the transceiver board assembly (refer 
to 1c). Verify that the fault has been cleared and 
reassemble the unit with the new transceiver 
board assembly.
11. Real Time Clock resetting when 
standard battery is removed.
Lithium button cell in the front housing 
assembly may be depleted.
Remove the transceiver board assembly from 
the front housing assembly and insert into 
known good front housing assembly. Ensure 
good flex connection. Check RTC time does not 
reset. If fault is cleared, rebuild with new front 
housing assembly. If fault is still present, restore 
original front housing assembly.
12. No or weak audio when using headset. a) Headset not fully pushed home.  Ensure the headset plug is fully seated in the 
jack socket.
b) Faulty jack socket on transceiver 
board assembly.
Replace the transceiver board assembly (refer 
to 1c). Verify that the fault has been cleared and 
reassemble the unit with the new transceiver 
board assembly.
Table 5. V150 Telephone: Level 1 and 2 Troubleshooting Chart (Continued)
SYMPTOM PROBABLE CAUSE VERIFICATION AND REMEDY