Troubleshooting 4-8PTX-PRO User and Technical Manual
Table 4-7: Configurator Error Messages
Error Message Possible Cause
Suggested
Action
Connection failed on
[COM port name]
PTX-PRO system
power is off.
Turn PTX-PRO
system power on.
RS-232 cable is
disconnected.
Connect cable.
Ensure connectors
are fully seated on
both ends.
RS-232 cable is
defective.
Replace cable.
Installed PTX-PRO
hardware is
defective.
Contact MRC
Technical Support.
Querying [Setting]
failed...
Problem with RS-
232 communication.
Try again. If error
still appears, turn off
PTX-PRO system
power, close the
Configurator, then
turn on PTX-PRO
power and re-start
Configurator.
RS-232 cable is
disconnected.
Connect cable. Be
sure connectors on
both ends are fully
seated.
RS-232 cable is
defective.
Replace cable.
Installed PTX-PRO
hardware is
defective.
Contact MRC
Technical Support.
4.6.2 Configurator Operational Problems
Table 4-8 provides the most common operational problems with
the Configurator and what to do if they occur.
Table 4-8: Configurator Operational Problems
Configuration File
Corrupt
OR
Unable to Open
Configuration File
Unable to read data
stored in file chosen.
Select a different
configuration file.
File damaged. Re-create
configuration and
save it with a
different file name.
Problem with PC or
its disk drive.
Contact your PC
service provider.
Problem Possible Cause Suggested Action
PC/Software Problems
Configurator
won’t install on
PC.
Previous version of
MRC Radio
Configurator already
installed.
Uninstall previous
version using the “Add/
Remove Programs”
function in Microsoft
Windows Control Panel.
PC does not meet
System
Requirements.
See “PC Requirements”
on page 6-17 .
CD damaged. Contact MRC Technical
Support.
Problem with PC or
its disk drive.
Contact your PC service
provider.
Table 4-7: Configurator Error Messages (Continued)
Error Message Possible Cause
Suggested
Action
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