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Publicly Available Service Information
Service Information Section
Disassembly instructions including identifying the required
tools.
Product Components and
Accessories
Necessary Tools
Exploded diagram of parts.
Product Components and
Accessories
List of spare parts including manufacturer-approved spare
parts and how to obtain them.
Product Upgradeability &
Reparability
Maintenance procedures or guidance on where to obtain
the procedures.
System Diagnosis
Troubleshooting instructions, software diagnostic tools,
troubleshooting videos or other troubleshooting guidance.
Troubleshooting
Instructions on how to obtain software updates (not
applicable to display products).
Support
Instructions on how the user can remove personal data.
If the instructions require destruction of the storage,
instructions to replace the storage shall be provided (not
applicable to display products).
Data Sanitization
It is acceptable for service instructions to exclude information that, as determined by the
manufacturer:
a) May expose the user to risk of injury, or N/A
b) Breaches intellectual property rights, or N/A
c) Compromises user privacy or security, or N/A
d) Involves the disassembly of a battery pack or power
supply
N/A
If claiming any of the four exclusions above the
manufacturer shall demonstrate how the product is
restored to normal operating condition after being repaired.
Repair may include replacement of the component(s)
associated with the exclusion.
N/A
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