Chapter 5 - Warranty, Service and Tech Support
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Online Warranty Registration
If you want to register your modem on-line via the internet, click on the
following address:
http://www.multitech.com/support/register.htm
Tech Support
Multi-Tech has an excellent staff of technical support personnel
available to help you get the most out of your Multi-Tech product. If
you have any questions about the operation of this unit, call 1-800-
972-2439. Please fill out the modem information (below), and have it
available when you call. If your modem requires service, the tech
support specialist will guide you on how to send in your modem (see
the Service Section below).
Recording Modem Information
Please fill in the following information on your Multi-Tech modem. This
will help tech support in answering your questions.
Modem Model No.: __________________________________
Modem Serial No.: __________________________________
Modem Firmware Version: ____________________________
DataComm/FAX Software Version: _____________________
COM Port #: _______________________________________
The modem model and serial numbers are silkscreened on the bottom
of your modem. The software versions are printed on the diskette
labels. Type ATI3 to display the modem firmware version. Please note
the status of your modem before calling tech support.
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