What to do if MultiConnect Cell USB Modem is not detected?
If the Multitech Cell USB Modem is not detected, start by checking the Power and LS LEDs on the device. If they are not continuously lit, the issue might be with the power supply, so inspect the cable and connections. Also, ensure the device is properly connected to your PC using the correct USB cable.
What to do if Connection Manager displays "Device Error" status for a serial Multitech modem?
If Connection Manager displays a "Device Error" status for a serial Multitech modem, it could be because another program is using the COM port. If possible, free up the COM port for the device. Alternatively, the wrong COM port might be selected in the settings. To fix this, go to the Settings tab, select the COM port that matches the port your device is installed on, and click Apply. You can find the correct port in the Device Manager under Windows: expand Modems, right-click your device, select Properties, and check the Modem tab.
What to do if Multitech modem device is not detected ("No Device")?
If the Multitech modem device is not detected, first go to the Settings tab and ensure that the appropriate modem type (USB or Serial) is selected. If you're using a serial device, verify that all serial modem settings match the serial modem and serial port configuration. You can also try restarting Connection Manager or disconnecting and reconnecting the device.
How to fix if Serial COM port is not available in the Serial Modem Settings for Multitech modem?
If the serial COM port is not available in the Serial Modem Settings for your Multitech modem, close Connection Manager and then reopen it.
General| Model | MultiConnect Cell 100 Series |
|---|---|
| Connectivity | Cellular |
| Category | Modem |
| Cellular Technology | 4G LTE |
| Interface | USB |
| Connector | USB |
| Operating Temperature | -30°C to +70°C |
| Power Supply | 5V DC, 2A |
| Certifications | FCC, PTCRB, CE |
Overview of MultiConnect Cell 100 Series MTC-MNK1 cellular modems.
Details on different product configurations and their descriptions.
Information on available documentation for the MultiConnect Cell 100 Series.
Detailed physical dimensions for the serial interface model.
Detailed physical dimensions for the USB interface model.
Description of the LED indicators on the top panel of the device.
Illustration and description of connectors on the device's side panels.
General specifications including standards, protocols, frequency bands, and data speed.
Physical attributes, connectors, and environmental operating conditions.
SMS capabilities including point-to-point and message types.
Details on EMC, Radio, and Safety compliance standards.
Description of each pin on the RS-232 9-pin female connector.
Power consumption measurements for the serial model under various conditions.
Power consumption measurements for the USB model under various conditions.
Important safety precautions regarding radio frequency interference.
Information on potential interference with medical devices and precautions for users.
Steps for installing and removing the SIM card from the device.
Instructions for connecting antennas, power, and serial/USB cables.
Configuration options and methods for enabling the device's low power mode.
Procedure for safely powering down the device to prevent data corruption.
Instructions for mounting the device to a flat surface using a bracket.
Information on antenna design, approved models, and technical specifications.
Steps for account activation and obtaining the device's phone number.
Prerequisites, operation modes, and AT command usage.
Procedure to check the cellular signal strength using AT commands.
Explanation of signal strength values and interpretation of AT+CSQ command output.
Procedure to verify device registration on the cellular network using AT+CEREG?.
Steps to connect the device to a TCP server using AT commands.
Procedures to close the data socket and the connection.
Configuring UDP listener, socket, firewall, and accepting connections.
Steps to exit data mode and close the UDP connection.
Steps to configure the device for UDP client connection to a server.
Steps to exit data mode and close the UDP connection.
Configuring FTP server details, file type, and initiating upload.
Procedures to close the FTP and PPP data connections.
Configuring FTP server details and timeout for file download.
Setting file transfer type, working directory, and initiating download.
Configuring the device to use text mode for SMS messages.
Procedure to read a specific text message using AT+CMGR command.
Steps for setting up SMS sending, including mode and recipient.
Sending the text message using CTRL+Z command.
An example demonstrating how to send a text message.
Procedure to delete a single text message using AT+CMGD command.
Explanation of different options for deleting messages.
Verification of equipment registration under Korean Radio Waves Act.
Details on RoHS, REACH substance registration, and WEEE disposal obligations.
Explanation of the WEEE disposal symbol and user responsibility.
Table detailing HS/TS substance presence in components per Chinese standards.
Installing drivers, activating, and connecting the device using Connection Manager.
Ensuring the desired COM port is available for the serial device.
Using Device Manager to add legacy hardware for the serial device.
Detailed steps within the Add Hardware Wizard for modem setup.
Confirming the serial device setup by querying the modem.
Configuring Connection Manager for device activation and connection.
Setting dial number, APN, and other connection parameters.
Configuring modem settings and application startup options.
Performing connection actions like Connect and Disconnect on the Main tab.
Steps to uninstall Connection Manager and its drivers from Windows.
Description of the Main tab elements and status indicators.
Configuration options available on the Settings and Connection tabs.
Information and functionality of the Details, Terminal, and Charts tabs.
Resolving COM port unavailability and device detection failures.
Troubleshooting Connection Manager errors and device status issues.
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